Legal Document

Grievance Redressal Policy

Last updated: August 30, 2026 · Slacia Private Limited

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and applicable consumer protection laws, Slacia Private Limited has established this Grievance Redressal Policy.

1. Purpose

This policy provides a framework for addressing complaints, grievances, and concerns raised by users, clients, and stakeholders regarding our services, website content, and data practices.

2. Grievance Officer

We have appointed a Grievance Redressal Officer as required by law:

  • Name: Grievance Officer
  • Designation: Grievance Redressal Officer
  • Email: grievance@slacia.com
  • Address: T 21/4, Software IT Park, Chikalthana, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra, India

3. Scope of Grievances

This policy covers grievances related to:

  • Quality of services delivered
  • Billing and payment disputes
  • Data privacy concerns
  • Website content issues
  • Refund and cancellation disputes
  • Account access and security issues
  • Violation of terms of service by either party

4. How to File a Grievance

  1. Send a written complaint to grievance@slacia.com with the subject line "Grievance – [Brief Description]".
  2. Include your full name, contact details, account/order reference, and a detailed description of the grievance.
  3. Attach supporting documents if applicable.

5. Resolution Timeline

  • Acknowledgment: Within 24 hours of receiving the complaint.
  • Resolution: Within 15 days of receiving the complaint, as mandated by IT Rules 2021.
  • Complex cases: May require up to 30 days with written notification to the complainant.

6. Escalation

If you are not satisfied with the resolution, you may escalate to:

  • Senior Management: legal@slacia.com
  • Consumer Forum: As per the Consumer Protection Act, 2019
  • Data Protection Authority: For data privacy related grievances

7. Record Keeping

All grievances and their resolutions are documented and retained for a minimum of 3 years for audit and compliance purposes.

8. Contact

Grievance Officer: grievance@slacia.com
General Support: support@slacia.com
Phone: +91-7770059474