Refund Policy

At Slacia Private Limited, we strive to deliver exceptional value. This Refund Policy outlines the conditions under which refunds may be issued for our services and digital products.

1. General Refund Principles

Refund eligibility depends on the type of service, stage of project completion, and terms specified in your individual service agreement or statement of work.

2. Digital Marketing & Content Services

• Before project commencement: Full refund minus a 5% processing fee if cancellation is requested before work begins.
• During project execution: Partial refunds may be issued based on work completed. Completed deliverables are non-refundable.
• After project completion: No refunds unless service level agreements (SLAs) were not met, subject to review.

3. SaaS & Platform Subscriptions

• Free trial period: Cancel anytime during the trial with no charge.
• Monthly subscriptions: Refund requests within 7 days of initial purchase if the platform has not been substantially used.
• Annual subscriptions: Pro-rata refunds may be issued within 14 days of purchase, minus any usage charges.
• Renewals: Auto-renewed subscriptions can be cancelled before the next billing cycle. No refund for the current period after 7 days.

4. CRM & Custom Development

• Milestone-based projects: Refunds only for incomplete milestones.
• Deposits for custom development are non-refundable once development begins.
• Change requests beyond scope are billed separately and non-refundable.

5. Non-Refundable Items

• Third-party costs (ad spend, domain registrations, licenses)
• Completed and delivered work products
• Setup and onboarding fees after service activation
• Payment gateway processing fees

6. Refund Process

1. Submit a refund request to support@slacia.com with your order/invoice number and reason.
2. Our team will review your request within 5 business days.
3. Approved refunds are processed within 7–14 business days to the original payment method.
4. Refunds via Razorpay, Cashfree, or international gateways may take additional 5–10 business days to reflect in your account.

7. Disputes

If you disagree with a refund decision, please contact our Grievance Officer at grievance@slacia.com. See our Grievance Policy for the escalation process.

8. Contact

For refund inquiries: support@slacia.com
Phone: +91-7770059474